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Zuger Kantonalbank

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Information regarding the coronavirus

We’re here to support you!

We are pleased to announce that all our branches will be open to clients again from Monday, 18 May 2020. Prior appointments still have to be made for personal consultations.

Cash and bank services

The following services are available to you:

ATMs

All our 54 ATMs in the Canton of Zug are available 24/7 for the withdrawal of cash and change. They are regularly serviced by us.

Cashless payment

With our Maestro and credit cards and mobile payment options such as ZugerKB TWINT, Apple Pay, Samsung Pay and Google Pay you can also conveniently make contactless payments.

Have cash sent to your home

You can call us on 041 709 11 11 to order an amount between CHF 100 and CHF 10,000 in cash. The money will be de-livered by regular mail within one to two working days. The service fee is 1.5% of the value of the order (at least CHF 30).

E-banking and mobile banking

Make use of these options for taking advantage of many banking services, such as keeping an overview of your finances and calling up account balances and payments.

bank safe

You will be able to access your bank safe again without having to make an appointment from Monday, 18 May 2020.

Personal consultations

Prior appointments have to be made for personal consultations.

Branches

All our branches are open. All prescribed protective measures and hygiene regulations will be observed. Please note that some opening hours have been adjusted. We look forward to discussing banking transactions with you on site again at short notice. Prior appointments still have to be made for personal consultations.

When in contact with our employees, please maintain a safe distance of 1.5 metres. If you have to wait for a while, we would ask you to obey the guidelines as communicated – in particular the maximum number of clients allowed on the premises – and to follow the instructions of our employees.

Availability and Contact options

Private clients

We can be reached by phone from Monday to Friday from 8 a.m. to 6 p.m.

Private clients: 041 709 11 11

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Corporate clients

Contact your client advisor or call us on the corporate hotline We're supporting SMEs with a viable business model in this challenging situation.

Corporate clients: 041 709 12 12

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