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    Zuger Kantonalbank

    Forgotten E-Banking password

    If you have forgotten your E-Banking password, you can reset it yourself.


    Forgotten E-Banking password

    Open the ZugerKB E-Banking login page. Select "Forgot your password?".

    To E-Banking
    Login E-Banking / Kundenportal

    User identification

    Identify yourself using your personal E-Banking contract number and confirm your entry with "Continue".

    Benutzer Identifikation E-Banking mittels Vertragsnummer

    Confirmation with ZugerKB Access

    Please confirm the push message from the "ZugerKB Acces" app on your smartphone.

    Confirmation in offline mode

    After clicking on "Offline mode", scan the displayed QR code using the "ZugerKB Access" app on your phone. Then type the displayed numerical code into the corresponding field.

    Passwortwechsel mit Bestätigung 2FA

    Reset password

    You now have the option of setting a new password. Repeat your entry and then confirm the new password by clicking "Send".

    Please note the requirements for your e-banking password

    • at least 10 characters long
    • consisting of numbers, upper and lower case letters and special characters
    Neues Passwort setzen

    Password change completed

    Your password has now been successfully changed. Select "Continue" to log in to E-Banking with the new password.

    Passwortänderung abgeschlossen

    Do you need further support?

    Our support team is available from Monday to Friday from 08:00 to 18:00.