ZugerKB Access Help and Support
Here you will find comprehensive instructions for the ZugerKB Access app. Our step-by-step guide shows you how to quickly and easily install and configure the app on your smartphone.
FAQ
If you have activated other devices on your E-Banking contract, you can use them to log into E-Banking and delete the missing smartphone via device management (strongly recommended).
Yes and no. You need an internet connection to log in to E-Banking on your computer. With the "ZugerKB Access" app, however, you now have the option of authenticating yourself via the built-in offline mode.
No, all authentication messages are delivered exclusively in the "ZugerKB Access App".
The ZugerKB Access App on your iPhone or Android device requires your phone to be secured with a screen lock (e.g., passcode, fingerprint, or facial recognition). This is an essential security measure to ensure that only authorized users can access the app and your sensitive data.
The screen lock acts as an additional layer of protection. Even if an unauthorized person gains possession of your device, they cannot launch the ZugerKB Access App without knowing the app-specific PIN or unlocking mechanism.
If you deactivate the screen lock on your iPhone or Android device after installing and activating the ZugerKB Access App, the app will no longer work. Simply reactivating the screen lock is not sufficient for security reasons. To use the app again, you will need to go through the activation process once more. Please contact our support team for assistance.
This security requirement applies to both iOS and Android platforms, ensuring that the ZugerKB Access App operates in a fully protected environment.
- iOS 13 or higher Android 7.0 or higher
- Important: The operating system of the cell phone must not be routed or manipulated (e.g. jailbreak)
Do you need further assistance?
Our support team is available Monday through Friday from 8 a.m. to 6 p.m.