E-banking access blocked
If your banking password has been wrongly entered multiple times, your access will be blocked. However, you can unblock it again yourself.
Step-by-step instructions
- If your password has been entered wrongly multiple times, your access will automatically be blocked. You will be taken to the «Unblock contract» dialogue screen.
- Click on «Unblock».
- Scan the coloured mosaic with the CrontoSign Swiss app on your mobile phone, and enter the code you then receive on your mobile phone into the «Code» field.
- Your access has been unblocked. You can then register for e-banking once again with your existing password.
Note:
Please note that the e-banking password and the mobile banking password are different. Perhaps you have mixed these up?
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