• If your password has been entered wrongly multiple times, your access will automatically be blocked. You will be taken to the «Unblock contract» dialogue screen.
• Click on «Unblock».
• Scan the coloured mosaic with the CrontoSign Swiss app on your mobile phone, and enter the code you then receive on your mobile phone into the «Code» field.
• Your access has been unblocked. You can then register for e-banking once again with your existing password.

Note:

Please note that the e-banking password and the mobile banking password are different. Perhaps you have mixed these up?

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