E-banking access blocked
If your banking password has been wrongly entered multiple times, your access will be blocked. However, you can unblock it yourself. We will show you the best way to do this.
Step-by-step instructions
- If your password has been entered wrongly multiple times, your access will automatically be blocked. You will be taken to the «Unblock contract» dialogue screen.
- Click on «Unblock».
- Scan the coloured mosaic with the CrontoSign Swiss app on your mobile phone or Cronto device, and enter the code you then receive on your mobile phone into the «Code» field. If CrontoSign Push functionality is enabled, you will need to confirm the push message on your smartphone.
- Your access has been unblocked. You can then register for e-banking once again with your existing password.
Note:
Please note that the e-banking password and the mobile banking password are different. Perhaps you have mixed these up?
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