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E-banking password forgotten

If you have forgotten your e-banking password, you can order a new password letter yourself. If you then remember the password, you can also unblock your e-banking access in a straightforward way.

Step-by-step instructions

  • Go to the login page of ZugerKB e-banking. Enter your agreement number and a password. It doesn’t matter if this is the wrong password.
  • Repeat the incorrect password entry as many times as it takes for your access to be blocked.
  • Click on «Request password».
  • Scan the coloured mosaic with the CrontoSign Swiss app on your mobile phone, and enter the code you receive on your mobile phone into the «Code» field.
  • You will receive confirmation that a password letter has been ordered.
  • As soon as you have received your password letter by post (1–2 days) you can once again log into e-banking as usual.

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E-Banking support

 041 709 12 61

Monday to Friday, 8am to 6pm